Privacy Policy – Shiv Yogi Tour and Travels, Dehradun

This Privacy Policy explains how Shiv Yogi Tour and Travels ("we", "our", "us"), operating the taxi and cab service at shivyogitaxi.com, collects, uses, stores and protects your personal information when you contact us, make a booking or use our website. By using our services you agree to the practices described in this policy.

1. Information We Collect

When you contact us to book a taxi or enquire about our services, we may collect the following information:

• Name — to address you and confirm your booking
• Phone number — to confirm your booking, share driver details and contact you about your journey
• WhatsApp number — if you contact us via WhatsApp for booking or enquiry
• Email address — if you email us at shivyogitt2470@gmail.com
• Pickup and drop location — to plan your route and assign the right driver
• Travel date and time — to schedule your cab
• Number of passengers — to assign the right vehicle
• Device and browser data — automatically collected by Google Analytics when you visit our website (browser type, pages visited, time on site)

We do not collect payment card details. All payments are handled in cash or through agreed methods directly between you and the driver.

2. How We Use Your Information

We use the information you provide solely to:

• Confirm and manage your taxi booking
• Share driver name, vehicle number and contact details with you before your journey
• Contact you if there is a change to your booking (e.g. driver delay, vehicle change)
• Respond to your enquiries sent by phone, WhatsApp or email
• Improve our service based on customer feedback
• Comply with legal obligations if required by Indian law

We do not use your information for unsolicited marketing. We do not sell, rent or share your personal information with any third parties for commercial purposes.

3. Google Analytics and Advertising Tags

Our website uses the following Google tools:

• Google Analytics 4 (G-NFF1H0NFZZ) — tracks anonymous visitor behaviour such as pages viewed, session duration and general location (city level). No personally identifiable information is collected by this tag.
• Google Ads Conversion Tag (AW-11038498406) — records when a visitor taps a call button on our website, allowing us to measure the effectiveness of our advertising. This tag does not store your phone number or personal data.

Both tools use cookies placed on your browser. You can disable cookies in your browser settings or use the Google Analytics Opt-Out Browser Add-on to prevent tracking. For more information see Google's Privacy Policy.

4. WhatsApp Communications

When you contact us via WhatsApp at +91 8979074776, your messages and phone number are visible to us through the WhatsApp application. We use this information only to respond to your enquiry or manage your booking. WhatsApp communications are governed by WhatsApp's own Privacy Policy.

5. Data Storage and Security

Your booking information is stored in the following ways:

• Booking details shared by phone or WhatsApp are retained in our phone records for operational purposes
• Emails are retained in our Gmail account (shivyogitt2470@gmail.com)
• We do not operate a customer database or CRM system
• Our website is hosted on Hostinger servers with standard security measures including SSL encryption (https)

We take reasonable precautions to protect your information but cannot guarantee the absolute security of data transmitted over the internet.

6. Data Retention

We retain booking and contact information only as long as it is needed to provide the service and comply with any applicable legal requirements. WhatsApp and call records are periodically cleared. You may request deletion of your information at any time by contacting us at shivyogitt2470@gmail.com.

7. Third-Party Links

Our website contains links to external websites including WhatsApp booking links, official government tourism portals and Google Maps. We are not responsible for the privacy practices of these third-party websites. We recommend you read their respective privacy policies before sharing any personal information on those platforms.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it immediately.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us at shivyogitt2470@gmail.com or call +91 8979074776.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated when changes are made. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

This policy was last updated on 1 January 2025. For the most current version, visit shivyogitaxi.com/privacy-policy.php.